World-Class Customer Support for Businesses of All Sizes


Simplify your support process. Manage customer issues, track productivity, and add unlimited agents to the cloud-based versatile system

purchase-banner

A robust real-time Helpdesk module designed for customer-oriented businesses

Flectra Helpdesk is a unified ticketing, knowledge management, change management, performance management, issue resolution, and customer interaction module to streamline customer support and boost customer satisfaction

Powerful, Effective, and Affordable


Connect with your customers, answer their queries, and resolve their issues effortlessly with advanced helpdesk features.

Ensure 100% Customer Satisfaction


Smart assignment process enables ticket resolution on a priority basis to ensure emergency issues are resolved quickly, for the customers’ delight.

Deep Analysis and Intuitive Reporting


Get deep insights into the support team’s performance, customer satisfaction, and organizational bottlenecks.

helpdesk

Super-efficient Ticketing System

Flectra Helpdesk is designed to create a single point of connect between the customers and helpdesk agents for speedy resolution of issues.

Centralized Multi-Channel Issue Resolution Platform

Connect with your customers anywhere – live chat, telephone, emails, and even social media – to deliver a seamless support service.

Convert Emails to Tickets

Flectra Helpdesk converts all your customer emails to tickets, allowing you to respond to them quickly and not miss them in the mountains of mail chains.

Customize Workflows

Streamline the assignment, prioritization, and reviewing of tickets to ensure a faster resolution and higher degree of quality control.

Granular Level Control

Create and manage multiple support teams and tags to handle predetermined categories of tickets to achieve higher efficiencies in ticket resolution.

Grow Your Business By Unlocking Hidden Efficiencies

Access advanced analytical reports to analyse performances, discover bottlenecks and identify hidden inefficiencies to maximize resource utilization

Automate Non-Productive Tasks

Cut down on the manual effort by automating low-skill tasks like assigning, managing, tracking, and finally reviewing tickets by the team manager.

Easily Scalable

Flextra Helpdesk feature is an agile system developed for businesses of all sizes. Support all customers, products, regions, and audience with one seamless platform.

Omnichannel Support

Provide superior, frictionless customer support with conversations that flow seamlessly across multiple channels.

It’s Your Own

Customize the helpdesk to make it familiar to your existing support teams and drastically bring down the learning curve involved in adapting to a new helpdesk platform.

helpdesk
helpdesk

Measure and Improve Customer Satisfaction With Flectra Helpdesk

Flectra Helpdesk provides you all the features and capabilities you need to measure and improve your customers’ satisfaction.

Create Knowledge Base

Identify the most commonly asked queries and create FAQs that offer relevant clarifications. Encourage self-service options.

Advanced Tracking

Enable your customers to track the status of the issue. Let them know what their high-priority issue is being addressed with a sense of urgency.

Track Customer Satisfaction

Configure deeply insightful surveys to obtain real-time feedback to measure the impact of back-end improvements to customer support structures.

Provide Superior Satisfaction

Measure the response time, issue resolution time, and other metrics to identify and work on areas of improvement that have an impact on customer satisfaction.

Configure and Manage Multiple Teams With Tailored Roles and Responsibilities

Flectra Helpdesk allows businesses to create multiple teams, each with specific sets of issue resolution mandates including the types of calls, emails, and live chat issues they should be handling.

Optimize it for Your Business Processes

Create task hierarchies, individual and team hierarchies, and customize the workflows to handle your unique business requirements.

Context Driven Support Services

Flectra Helpdesk provides you a 360-degree view of your customer’s journey – all their conversations with you – thereby enabling you to offer personalized services.

Never Miss a Message

Provide superior, frictionless customer support with conversations that flow seamlessly across multiple channels.

Internal Helpdesk

Manage, monitor, and delegate internal employee support – all in one place. With Flectra Helpdesk, faster performance is guaranteed.

helpdesk

...Including Incredible Features


  • Teams
  • Ticket Automation
  • Live Chat
  • Email Support
  • Reports
  • Online Ticketing
  • Knowledgbase
  • Canned responses
  • Team KPIs