![Target Audience Target Audience](/theme_flectra/static/src/img/pages/live_chat/flectra-livechat-group.png)
Target a specific group of audience
Categorize specific groups of audiences and chat directly with a group. Segmenting useful information like country, language, or demographic allows the user to get a localized experience.
Use multiple templates for quick responses
Not every user asks relevant questions that require human or real-time support! The system filters the users' questions into a category that requires live support and a category that can get the relevant information via canned responses. Customized answers reduce the burden of your team manifold.
![Multiple Templates Multiple Templates](/theme_flectra/static/src/img/pages/live_chat/flectra-livechat-quick-response.png)
![Customers Satisfaction Customers Satisfaction](/theme_flectra/static/src/img/pages/live_chat/flectra-livechat-history.png)
Check if customers are satisfied
Review chat history to gain insight into your team’s performance. A lead must convert into a customer, if not, find out why it didn’t! Enable customer feedback after live chat sessions to assess a customer’s needs and your team's performance. With this exciting feature, you can try to reach top-level customer satisfaction in your domain.
...Including Incredible Features
- Live Chat
- Chat/Messaging
- Canned Responses
- Customizable Branding
- Feedback Management
- Issue Tracking
- Macros/Templated Responses
- Multi-Channel Communication
- Reporting/Analytics
- Routing
- Website Visitor Tracking
- Surveys & Feedback
- Template Management
- Ticket Management
- Alerts / Escalation
- Third Party Integrations